If you are using CoCoPay Personal, that is up to you. Campaigns can even remain open for years if you need it. With CoCoPay Professional, Providers can determine how long a campaign will run. This is to meet their payment terms.
Can we combine a campaign with other financing options?
Absolutely! You and your provider can determine together what the best plan is for reaching your financing goals. It can be a combination of any form of payment or credit, including CoCoPay.
What happens if a campaign doesn’t reach its goal?
That depends. Here are some scenarios:
- If it’s an All-or-nothing campaign then no supporters are charged and the campaign won’t receive any funds.
- If it’s a Keep-it-all campaign, the amount of money raised will go to the person running the campaign if it’s a CoCoPay personal campaign. With CoCoPay Professional, the funds will go to the provider and be applied toward the bill/quote. The patient will be responsible for financing or paying whatever is still due.
When should I use Keep-it-all and when All-or-nothing?
All-or-nothing is best for situations where the patient is raising money in advance of care and knows that they won’t be able to cover the costs unless they raise the entire amount. In most other situations, Keep-it-all is best as it will get the patient the closest to having their costs covered, if not completely covered.
I’m a Provider
I have many locations or affiliates. How can this work for me?
If all of your locations or stores are using the same billing and accounting system and they all operate under one brand, then you can use CoCoPay Professional and create campaigns for each location.
If you need to support multiple brands, or each of the clinics or stores in your network manage their finances independently, then you will want to use Enterprise Edition.
What if a patient raises too much money?
You have the option to either refund the money to the patient to use for other expenses that they might have, refund it to the last supporter, or apply it to your patient’s account for future care. Either way, you should be clear in your campaign page on what you will do if a campaign raises too much money.
If you have partnered with the CoCoPay Giving Fund, all excess contributions are the property of the Giving Fund to use in support of their mission.
How and when do I get the funds once the campaign is successful?
That depends. Here are some scenarios:
- If it’s an All-or-nothing campaign then you can trigger funding once the campaign reaches its goal and any subsequent contributions will go to your account automatically. If you don’t trigger funding manually, then funding will happen on the deadline. You’ll want to close the campaign once it is funded, or it can continue to raise money.
- If it’s a Keep-it-all campaign, funds flow directly into your account from the first contribution.
- If you are running a campaign in partnership with the CoCoPay Giving Fund, the funds will be paid to you at the next distribution date after the end of the campaign.
Can I issue tax receipts to the donors?
If you are a nonprofit and it’s within your charter, then yes you may issue tax receipts directly out of CoCoPay.
If you have partnered with the CoCoPay Giving Fund, then the platform will issue receipts on their behalf.
What happens if the patient does not meet the fundraising goal?
If it’s an All-or-nothing campaign, then no funds will be transferred to you and no supporters will be charged.
If it’s a Keep-it-all campaign, the contributed funds will have already been delivered to you (or will be at the next CoCoPay Giving Fund distribution if you have partnered with them) and you will need to make arrangements with your patient to receive the remainder of the payments.
Can you integrate with my existing payment stack?
Yes, we can. The simplest integration is done using CSV files, but we can discuss more sophisticated integrations.
We have a distributor network that sells our products - how will they get paid?
You will want to use Enterprise Edition. With Enterprise Edition you can set up each distributor as a separate organization and then depending on your business model the funds can either flow to you and you pay the distributor, or the funds flow to the distributor and they pay you.
I’m a Campaigner
Is my privacy protected?
Privacy is a top priority for CoCoPay. We do not disclose any information to any third parties except those necessary to run our platform. Additionally, we don’t have access to any of your medical information and only what you choose to post publicly will be displayed.
Who receives the funds donated?
If you are using CoCoPay Personal, then all the funds flow through to you. If you signed up for CoCoPay through your healthcare provider, then the funds will flow to them to pay your bill.
What if I raise more than my goal?
If you are using CoCoPay Personal, then congratulations! You now have extra funds to spend on your healthcare, lost wages, rent, or anything else that you need.
If you signed up for CoCoPay through your healthcare provider, please check with them about their policy for overages.
If your healthcare provider partnered with the CoCoPay Giving Fund, all excess contributions are the property of the Giving Fund to use in support of their mission.
I signed up through my healthcare provider, but I need more money for my healthcare expenses. What should I do?
You are absolutely welcome to start another campaign using CoCoPay Personal to cover any additional healthcare expenses. All funds in your CoCoPay Personal campaign will flow directly to you for your use as you see fit.
Can I create a campaign for a friend or family member who is unwell?
Of course you can. We know that often people under care aren’t able to make their own campaigns. Once you create a campaign, you can also invite other people close to you to help out with running the campaign.
Can I create a CoCoPay Personal campaign through the CoCoPay Giving Fund?
No, the CoCoPay Giving Fund works with healthcare providers to alleviate the financial distress that can be caused by health related expenses. As a 501(c)(3), IRS rules do not allow the CoCoPay Giving Fund to grant money to individuals.
If you want to offer your supporters the option to make tax deductible donations, please contact both your healthcare provider and the CoCoPay Giving Fund to ask them to establish a partnership.
I’m a Supporter
Is my privacy protected?
Privacy is a top priority for CoCoPay. We do not disclose any information to any third parties except those necessary to run our platform. Only what you choose to post publicly to a campaign will be displayed. Your name and email address will be accessible to the person running the campaign and to the healthcare provider to whom you are contributing. If you are making a contribution through the CoCoPay Giving Fund and getting a tax receipt, your information will be shared with the Giving Fund.
Is my contribution tax deductible?
Not all campaigns on CoCoPay are eligible to partner with the CoCoPay Giving Fund and therefore not all donations are deductible. If the campaign you are giving to is eligible, you will receive a tax deduction receipt via email. Look to see if the recipient of the funds on the campaign is the CoCoPay Giving Fund to know if your contribution is tax deductible.
Can I trust this campaign?
Campaigns created through a healthcare provider are fully trustworthy as they have been established to pay a specific bill and the funds will flow to the healthcare provider directly. With personal campaigns, the funds flow to whomever created the campaign. It’s up to you to decide if you trust the person running the campaign to use the funds as you intended. CoCoPay is vigilant about routing out fraudulent campaigns, but we recommend that you still use your best judgment.
Why am I being asked for a tip?
CoCoPay provides this platform for free to support people who need help paying their medical expenses. We make no money from advertising, selling data, or any of the usual other methods sites use to make money. We ask for a tip so that we can keep providing this free service. And we thank you in advance for helping us make this possible.